HarmonyMed
Guiding the entire doctor visit experience in traditional Chinese medicine (TCM).
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In navigating the rising wave of interest in Traditional Chinese Medicine (TCM), I noticed the real struggle people were facing: finding a TCM practitioner is a confusing and inefficient experience.
Seeing this, I was driven to create a solution that would not only connect individuals to the TCM care they were seeking but also make the journey there smoother and more understandable. I developed an app with the user's experience at its core, simplifying the appointment process, introducing different TCM methods, and improving communication during consultations.
A solution that not only connects people to TCM care but also simplifies the entire visit, enhancing understanding of treatments and interactions with doctors.
How can we create a mobile app that helps Asian Americans and TCM enthusiasts easily access TCM services and enhance their understanding of treatments and communications?
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After designing the product, I conducted comprehensive usability testing and interviews. This crucial step allowed us to gather valuable feedback from users, ensuring that the final design not only meets but exceeds user expectations and needs. Here are some results:
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During the whole design process, I learned a lot from my participants. If I had more time I would like to explore more edge cases, build a community for users to share their comments for providers, and improve the appointment management system.
A UX designer currently based in LA
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